Fascination About Telus technical support

Fascination About Telus technical support

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and on the billing aspect, that’s more horrendous! Ordered a whole new cell phone as my deal was up for renewal on line was alleged to get $a hundred credit history under no circumstances showed up despatched the cellular phone by using mail the way they explained to me to copyright Article and bought it. I acquired a textual content message indicating they gained it and my credit will probably be on my Monthly bill, but still my bill came they usually still charge me for it. When I referred to as. That they had the audacity to say the cell phone wasn’t the mobile phone they ended up expecting?! What other telephone could it are actually? It had been their mobile phone they despatched me two years in the past?! With all the convey it back system?! They explained to me they might take a look at it and electronic mail me back again never received an e mail. They termed me back again and we’re looking to say it was a technical challenge with my telephone a similar agent who is speculated to have taken care of me?

Also, our phone line to your home came down within a windstorm another night time, as did our neighbors. We don't utilize a landline anymore, though the cable is in the road and continue to connected on your home finish. I suggested that they just take away it wholly. They stated as I didn't have an active landline, they might not mail a technician out to clean up the wire in the course of the road.

Even so, the top just took place. Soon after conversing with Telus enterprise, I was not satisfied with the strategy made available and requested to generally be tranferred into the LOYALTY dept. She altered the price of the information approach but enhanced the cost of the cell phone for your Web of -$1. WHAT A JOKE!!!

Simply just style the details within your inquiry within a message and it'll be despatched to your human agent. Messaging here is asynchronous (non-live), in order to close the app or go about your day whilst the agent functions towards acquiring you a resolution.

The TELUS team acknowledges that our get the job done spans lots of Territories and Treaty places and we've been grateful for the traditional Knowledge Keepers and Elders who're with us right now, whoever has gone prior to us along with the youth that encourage us.

at the Black Friday i called Telus to get me a different cellular line for my daughter if there's a deal like i acquired Beforehand for my other Young children being a faithful customer with Telus.

I am composing to express my deep dissatisfaction With all the customer service I received while trying to make clear the main points of my new deal and special discounts. My new knowledge has remaining me emotion discouraged, undervalued, and worried about your workforce's Over-all quality of support.

following the agent critique my account he reported I am unable to offer you a offer or credits such as you have now with the exiting account, so i just gave up and hangup the cell phone.

I have never been so disappointed with a company.  It really is impossible to obtain solutions from Telus.  My bill continues to be improved numerous situations considering that signing up with them a yr ago following a promoter arrived to our doorway and drew us in with engaging features.  She even stated Telus would buy Shaw's agreement penalty to maneuver us in excess of.  I regret each individual second of moving.  It takes up a lot of the afternoon to talk to an individual at Telus.  Hold times estimate an hour or so only to become forwarded to another person and placed on keep for one more hour.  My agreement agreement demonstrates what my Monthly bill must be Nevertheless they arbitrarily adjust my Invoice to one hundred.

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My skilled helped me with my problem and answered all of my stick to-up concerns. You may have the top individuals Performing for you personally!

I would like a contact from a person who has some selection producing electricity on how I can near my accounts and be accomplished with Telus.  

I've created several telephone calls, I have clicked on "Alternatively, you could Get in touch with our TELUS Management Crew right here".  done the shape, without having response, and finished A further sort on MyTelus and also go no response.

Hello All telus billing support people, I should Speak to customer service with reference to modifying a payment arrangement. I planned to know if there is an e-mail or other strategy to Call them since I am Doing work, and many moments I try to get in touch with And do not get to talk to anyone just before I should hang up.

Yeah, I’m binding by a two yr contract however, I’m only four months in, but I did get somewhere. I assume The executive Office environment named me currently so I have a phone dialogue with him in one hour. We’ll see how that goes.